Classes

1. Availability of Cooking Classes

All of our cooking classes are subject to availability. In some infrequent cases, owing to circumstances beyond IntaFood Ltd's control, cooking classes may have their date or time changed. If this occurs, IntaFood Ltd will rapidly contact the purchaser to give them prior notice. If the new date or time is not suitable then an alternative suitable date will be chosen. IntaFood Ltd will do everything possible to offer a suitable date but if one cannot be agreed on then a full refund will be given.


2. Booking

Shortly after a cooking class purchase is made, you will receive a confirmation receipt via email. This receipt also acts as your proof of entitlement to attend the class. Please print the confirmation receipt and bring along to the cooking class; if you are unable to print it out, make a note of your booking reference and bring that instead. IntaFood Ltd reserves the right to refuse class places to those who cannot prove they have a legitimate right to attend a class.


3. Cooking Class Duration

The cooking classes have variable durations that typically fall in within a three hour period; this duration is clearly stated at the point of booking. Whilst every effort is made for the classes to commence promptly, they may occasionally begin slightly later than planned. For this reason, it is advised to allow thirty minutes after the advertised finish time. IntaFood cooking classes are suitable for your novice cook and therefore class durations are planned accordingly. There are times when there could be more advanced levels of individual class members and on these occasions the classes may occasionally finish earlier than planned.


4. Safety

Our cooking classes are inherently safe activities. To further improve safety, each of our restaurant partner's premises have been individually risk assessed. However, when using sharp knives and preparing hot food, some degree of risk will always exist. Before commencing the class, please listen carefully to health and safety instructions. IntaFood Ltd will not be held liable for any injury sustained whilst attending a class; your attendance at the cooking class and the signing of a disclaimer confirms your acceptance of this. If in doubt, you are encouraged to refer to your personal insurance policy.


5. Cancellations

Once you book a place on a class on a specific date it is not normally possible to cancel the booking. However, if a minimum of two week's notice are given, IntaFood Ltd will discretionally endeavour to find an alternative date or class. Should you need to cancel your booking, please inform us as soon as possible. At all times we shall endeavour to ensure you are booked on another class.

If you wish to cancel your booking and cannot relocate the place onto another class date then the following applies to refunds;

More than 14 days notice (this must be by e-mail as well)
Full refund, less a cancellation fee of £10 per person

Between 7 and 14 days (this must be by e-mail as well)
75% refund, less a cancellation fee of £10 per person
If we can reallocate the place -100% refund, less cancellation fee of £10 per person

Between 2 days and 7 days (this must be by e-mail as well)
50% refund, less a cancellation fee of £10 per person
If we can reallocate the place -100% refund, less cancellation fee of £10 per person

Less than 48 hours notice (this must be by e-mail as well)
Unfortunately, no refund available, unless we are able to fill the place
If we can reallocate the place - 100% refund, less a cancellation fee of £10 per person


6. Spectators

Customers at the class cannot take spectators except in very exceptional circumstances and subject to the discretion of IntaFood Ltd and the Proprietors of the restaurant. In those circumstances a class member may bring one spectator only. Spectators must be at least 16 years old.

Recipe Packs

1. Recipe Packs

Under normal circumstances, our recipe packs will arrive the next day after an order is placed, providing the order is placed prior to 10am. Our recipe packs contain fresh ingredients thus, from time to time, a particular ingredient may be unavailable leading to a small delay. If this occurs, IntaFood Ltd will endeavour to contact the purchaser to advise of likely delivery.

General

1. Complaints

If you are not satisfied, for any reason, please send in details of your complaint to: Customer Services, IntaFood Ltd, 2nd Floor Minshull House, Chorlton Street, Manchester, M1 3FY. Alternatively, you can email us at info@intafood.com. We are interested to hear all your feedback, both positive and with suggested improvements.


2. Prices

Prices displayed on our website are, to the best of our knowledge, correct and maintained on a daily basis. In the event of an order being placed against an accidental incorrect price, we will endeavour to inform the purchaser of the error within seven days of the purchase being made; we will allow the purchaser to either cancel the booking or choose to pay the additional difference in price.


3. Data Protection

Your privacy is our highest priority - we will never disclose your personal details to a third party under any circumstances.

Vouchers

1. Cooking Class Gift Vouchers

IntaFood Ltd sell open dated cooking class vouchers that the recipient is free to redeem against their preferred date. All vouchers purchased will be dispatched, via email, shortly after the sale and contains a unique code that can be redeemed against any available cooking class.


2. Recipe Pack Gift Vouchers

Recipe pack vouchers can be redeemed against any of our recipe packs. As with Cooking Class vouchers, they are dispatched, via email, shortly after the order is placed and contain a unique, single use, reference number. Where a multiple of more than one vouchers are purchased, the same number of single vouchers will be dispatched.


3. Validity of vouchers

Each gift voucher is valid for a maximum of twelve months unless otherwise stated. A voucher will be deemed to be invalid if it is out of date - the validity date is clearly stated on the gift voucher. If the customer, or recipient, is unable to utilise the voucher before the expiry date, then upon the customer contacting IntaFood Ltd prior to the expiry date on the voucher and paying an administration fee of £20, IntaFood Ltd shall reissue, via email, a new voucher granting an additional 12 months validity. Once a voucher has been extended it cannot be exchanged or refunded. Vouchers can only be extended if they are still inside their expiry date.